Service Level Agreements - Social Interactions Managed IT Services

Our Service Level Agreements are designed to give you the peace of mind that you’ll always have the right level of support when you need it.

Here’s a breakdown of what they include –

Silver

Included FREE in Professional Managed IT Plans

Email Tickets 24/7
8 Hour*
Level 1 Email / Phone / Remote Desktop reponse time
Next Day**
Level 1 ONSITE response
4 Hour*
Level 2 Email / Phone / Remote Desktop Response Time
Next Day**
Level 2 ONSITE response
24 Month Contract

Gold

Included FREE in Corporate Managed IT Plans

Email Tickets 24/7
4 Hour*
Level 1 Email / Phone / Remote Desktop reponse time
Next Day**
Level 1 ONSITE response
2 Hour*
Level 2 Email / Phone / Remote Desktop Response Time
Next Day**
Level 2 ONSITE response
24 Month Contract

Platinum

Email Tickets 24/7
90mins*
Level 1 Email / Phone / Remote Desktop reponse time
4 hour**
Level 1 ONSITE response
60 mins*
Level 2 Email / Phone / Remote Desktop Response Time
2 Hour***
Level 2 ONSITE response
24 Month Contract

Diamond

Email Tickets 24/7
30mins*
Level 1 Email / Phone / Remote Desktop reponse time
2 hour***
Level 1 ONSITE response
30 mins*
Level 2 Email / Phone / Remote Desktop Response Time
1 Hour***
Level 2 ONSITE response
24 Month Contract

* = Business Hours (8:00am – 5:00pm)
** = Business Hours (8:00am – 5:00pm)
*** = Business Hours (8:00am – 5:00pm), within 10km of Chelsea, Vic

And rest assured – if something goes bump in the night, we’re never more than a phone call away.