Our Service Level Agreements are designed to give you the peace of mind that you’ll always have the right level of support when you need it.

Here’s a breakdown of what they include –

Silver

Included FREE in Professional Managed IT Plans
  • Email Tickets 24/7

  • 8 Hour*

    Level 1 Email / Phone / Remote Desktop reponse time

  • Next Day**

    Level 1 ONSITE response

  • 4 Hour*

    Level 2 Email / Phone / Remote Desktop Response Time

  • Next Day**

    Level 2 ONSITE response

  • 24 Month Contract

Gold

Included FREE in Corporate Managed IT Plans
  • Email Tickets 24/7

  • 4 Hour*

    Level 1 Email / Phone / Remote Desktop reponse time

  • Next Day**

    Level 1 ONSITE response

  • 2 Hour*

    Level 2 Email / Phone / Remote Desktop Response Time

  • Next Day**

    Level 2 ONSITE response

  • 24 Month Contract

Platinum





  • Email Tickets 24/7

  • 90mins*

    Level 1 Email / Phone / Remote Desktop reponse time

  • 4 hour**

    Level 1 ONSITE response

  • 60 mins*

    Level 2 Email / Phone / Remote Desktop Response Time

  • 2 Hour***

    Level 2 ONSITE response

  • 24 Month Contract

Diamond





  • Email Tickets 24/7

  • 30mins*

    Level 1 Email / Phone / Remote Desktop reponse time

  • 2 hour***

    Level 1 ONSITE response

  • 30 mins*

    Level 2 Email / Phone / Remote Desktop Response Time

  • 1 Hour***

    Level 2 ONSITE response

  • 24 Month Contract

* = Business Hours (8:00am – 5:00pm)
** = Business Hours (8:00am – 5:00pm)
*** = Business Hours (8:00am – 5:00pm), within 10km of Chelsea, Vic



And rest assured – if something goes bump in the night, we’re never more than a phone call away.