Stress Free Managed IT

Managed IT that works for you.

Social Interactions Managed IT plans include everything you need, whether you have 1 PC (or Mac) or 1000, giving you peace of mind that your IT is protected at all times.

Call us on 0390189802 for a tailored quote

Professional

Corporate

  • Hardware Monitoring
  • OS Updates &
    Patching
  • Managed Anti-virus
  • UNLIMITED
    Managed Cloud Backup
  • UNLIMITED
    Email / Phone / Remote Login Helpdesk Support During Business Hours
  • UNLIMITED
    Email / Cloud Service Management & Maintenance Tasks
  • UNLIMITED
    Social Interactions IP PBX Remote Changes
  • INCLUDED
    On-Site Support*
  • GOLD SLA Level INCLUDED (Click to see more about our SLAs)
  • MINIMUM 5 DEVICES

* = 1/2hr per month for every 5 computers, minimum 5 computers. Excludes call out fee for on-site support.

Call us on 0390189802 for a tailored quote

Why Social Interactions Managed IT over Break / Fix?


Managed Services

  • Service Level Agreement
    With a Social Interactions managed services plan, you have the peace of mind of a guaranteed a first response within 8 hours, and if necessary an on-site visit next business day.

  • Hardware Monitoring
    Social Interactions monitor your hardware for things like CPU and Memory usage, temperatures, hard disk usage, update & patch status, anti-virus status, hard disk health, meaning the peace of mind that if anything is about to go wrong we’ll head it off and minimise the time we have to spend on-site fixing things.
  • OS Patches & Updates
    Social Interactions keep your computers up to date and patched, giving you peace of mind against people finding holes in your operating systems. We make sure your computers (and some major software) are up to date, and your computers restarted for when you get into the office in the morning.



  • Managed Anti Virus
    Social Interactions provide centralised anti-virus management, giving you the peace of mind that if something goes wrong, we get notified and we clean it up (extra time charges may apply). You don’t need to worry about what to do.
  • UNLIMITED Cloud Backup
    Social Interactions back your files up to a secure, encrypted, cloud backup provider. There is no size limit to the backup, and we keep 30 days worth of file versioning, giving you the peace of mind that should the worst occur and you need to implement your disaster recovery plan, we’ve got you covered.

Break Fix

  • No Service Level Agreement
    Without a Service Level Agreement to guarantee a first response time or on-site visit, your request is answered on first come first served basis, after SLA clients have been responded to.
  • No Hardware Monitoring
    We have no way of diagnosing what’s wrong with your hardware without attending on-site, and if a problem is fatal, often no way of diagnosing at all. You’ll have the cost of lost productivity on that machine, as well as the cost of an on-site visit.

  • Manual Patches and Updates
    It’s up to you to keep your hardware up to date. Most IT service providers will want your computers up-to-date before they’ll work on them, so you’ll pay for the time it takes to update (we’ve seen computers that took 5+ hours to update – time the client had to pay for). Whenever updates are ready to install, you’ll go though the “Restart your computer to install” process – downtime you don’t have to endure.
  • No Managed Anti Virus
    Should the worst occur, you risk losing everything – business documents, files, quotes, proposals, photos – everything.
  • No Cloud Backup
    Some business think that Google Drive, or Dropbox or the like are Backup services. This isn’t the case. These are great for synchronising files between devices, but only a true backup service will protect those files from possibly being infected with viruses, and enable you to roll back to a previous version. Only a true backup service stores your files in an encrypted, secure manner.